There are no refunds of any kind for any service. Payment compensates the artist for her time, skills, knowledge, materials, and effort. Unideal retention/outcomes do not warrant a refund of any kind.
We have the right to refuse service if you are more than 15 minutes late and you will not receive your deposit back. Our schedules are quite busy and if you are more than 15 minutes late, it can have an impact on the next client’s appointment. We respect your time and we have allocated a dedicated time slot for all our clients. As a preventative measure, you can Google our address and allocate enough time for travel and account for rush hour periods and parking.
If you do not show for a scheduled appointment, your deposit will not be refunded and you will be charged half price of the service. You will be banned from any future bookings.
One complimentary touch up is included with your initial appointment. The appointment date for your complimentary touch up must be within 8 weeks from your initial appointment. If you miss booking your touch up within the 8 week period, you will forfeit your right to a complimentary 1st touch up. Any additional appointments required will be charged accordingly.
RESCHEDULING FEE FOR TOUCH-UPS
There is a rescheduling fee of $60+HST if you have to change your touch-up spot to another day.
Touch-up rates are for current clients only. If you have an existing tattoo from elsewhere, regular rates apply. Rates are subject to change at any time.
If you have an existing tattoo, it would be considered Corrective Work. It is advised to send us photos of your existing tattoo to ensure it is workable by us. Please email CLEAR photos to email@example.com before booking an appointment.
Deposits can be made through our online booking system with any major credit card (Visa / MC / Amex). Remaining balances can be made with cash, debit, or any major credit cards. There is no refund on the procedure once completed.
If you do not contact us within 2 days, we will not be able to offer you a complimentary fix because we will not be able to accurately assess your lashes and see if it was the after-care that caused the lashes to fall. If a client has oily skin or their lashes are exposed to oil or are not properly cleaned, the lashes may fall out faster.
The remaining amount of eyelashes can be checked by the technician and can be refilled. If you maintain your lashes well, they will stay on for a longer period of time and only a small amount of refill will be needed.