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BOOKING POLICY

BOOKING POLICY

DEPOSIT

A deposit is required to secure you appointment. Deposit rates vary depending on the artist you choose and the deposit amount will be deducted from the total cost. Please ensure that you are available to attend your appointment as all bookings are final and cannot be rescheduled. All deposits are non-refundable. All transactions are subject to 13% HST.

NO REFUNDS

There are no refunds of any kind for any service. Payment compensates the artist for her time, skills, knowledge, materials, and effort. Unideal retention/outcomes do not warrant a refund of any kind.

RESCHEDULE

Lashes : 24-48 hours notice is required if you to reschedule an appointment. If you fail to do so your deposit will be forfeited.

LATE POLICY

We have the right to refuse service if you are more than 15 minutes late and you will not receive your deposit back. Our schedules are quite busy and if you are more than 15 minutes late, it can have an impact on the next client’s appointment. We respect your time and we have allocated a dedicated time slot for all our clients. As a preventative measure, you can Google our address and allocate enough time for travel and account for rush hour periods and parking.

NO SHOW

If you do not show for a scheduled appointment, your deposit will not be refunded and you will be charged half price of the service. You will be banned from any future bookings.

COMPLIMENTARY TOUCH-UP

ONLY BROW & EYELINER TATTOO​
One complimentary touch up is included with your initial appointment. The appointment date for your complimentary touch up must be within 8 weeks from your initial appointment. If you miss booking your touch up within the 8 week period, you will forfeit your right to a complimentary 1st touch up. Any additional appointments required will be charged accordingly.

RESCHEDULING FEE FOR TOUCH-UPS

ONLY BROW & EYELINER TATTOO​
There is a rescheduling fee of $60+HST if you have to change your touch-up spot to another day.

TOUCH-UP RATES

ONLY BROW & EYELINER TATTOO​
Touch-up rates are for current clients only. If you have an existing tattoo from elsewhere, regular rates apply. Rates are subject to change at any time.

EXISTING TATTOO

If you have an existing tattoo, it would be considered Corrective Work. It is advised to send us photos of your existing tattoo to ensure it is workable by us. Please email CLEAR photos to info@browlabbeauty.com before booking an appointment.

PAYMENT

Deposits can be made through our online booking system with any major credit card (Visa / MC / Amex). Remaining balances can be made with cash, debit, or any major credit cards. There is no refund on the procedure once completed.

LASHES

Lash glues are susceptible to both temperature and humidity. If the glue has not fully dried, it may result in more than the average amount of lashes to fall. In this case, please contact us within 2 days and we will do our best to fix it for you immediately.

If you do not contact us within 2 days, we will not be able to offer you a complimentary fix because we will not be able to accurately assess your lashes and see if it was the after-care that caused the lashes to fall. If a client has oily skin or their lashes are exposed to oil or are not properly cleaned, the lashes may fall out faster.

The remaining amount of eyelashes can be checked by the technician and can be refilled. If you maintain your lashes well, they will stay on for a longer period of time and only a small amount of refill will be needed.