BOOK NOW : LASHES
BOOKING POLICY
BOOK NOW LASHES
BOOKING POLICY
DEPOSIT
A deposit is required to secure your appointment. Deposit is 30% of the price for each appointment type before taxes. The deposit amount will be deducted from the total cost. All deposits are non-refundable.
CANCELLATION
Our time is valuable as well as yours and as a courtesy to BROW LAB, should you need to cancel, please do so a minimum of 48 hours before your allotted appointment time. If you do not inform us within 48 hours half the price of the service will be charged.
LATE POLICY
We have the right to refuse service if you are more than 15 minutes late and you will not receive your deposit back. Our schedules are quite busy and if you are more than 15 minutes late, it can have an impact on the next client’s appointment. We respect your time and we have allocated a dedicated time slot for all our clients. As a preventative measure, you can Google our address and allocate enough time for travel and account for rush hour periods and parking.
NO SHOW
If you do not show for a scheduled appointment, your deposit will not be refunded and you will be charged half price of the service. You will be banned from any future bookings.
PAYMENT
Deposits can be made through our online booking system with any major credit card (Visa / MC / Amex). Remaining balances can be made with cash, debit, or any major credit cards. There is no refund on the procedure once completed.
DESIGN
We will check the shape of the customer’s eyes, the length of the eyelashes, the curl, the thickness of the customer’s face, and reflect the opinions of the customers. We will make a recommendation, but the final decision will be the client’s. If you want another set of design, please inform us about the design during your next visit. If you can photo of your desired look, that would be great! We will try out best until we are able to create your desired look.
REFILL
Refills are available if you have more than 40% of eyelash extensions left. (within 3 weeks)The remaining amount of eyelashes can be checked by the technician and can be refilled. If you maintain your lashes well, they will stay on for a longer period of time and only a small amount of refill will be needed.
AFTER SERVICE
If you do not contact us within 2 days, we will not be able to offer you a complimentary fix because we will not be able to accurately assess your lashes and see if it was the after-care that caused the lashes to fall. If a client has oily skin or their lashes are exposed to oil or are not properly cleaned, the lashes may fall out faster.
The remaining amount of eyelashes can be checked by the technician and can be refilled. If you maintain your lashes well, they will stay on for a longer period of time and only a small amount of refill will be needed.